Payment Policy

About Credit/Debit Card

In keeping with our published standards, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. For eligible requests, available card methods appear in the secure payment step before confirmation.

Payment Processing

For customer assurance, every store price and transaction total is presented in USD. Under this standard, payment authorization is subject to issuer approval and standard security review.

Payment Protection

Where applicable, payment credentials are handled through authorized checkout and payment providers rather than published on the storefront. For customer assurance, if payment is declined, confirmation does not occur until a valid authorization is completed.

Tax and Refund Treatment

As part of this policy, the store charges Taxes where legally required and does not represent that every order is tax-exempt. Under this standard, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclcok.shop
Phone: (816) 364-7518
Physical and return address: 1356 Papin St, Saint Louis, Missouri 63103, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)