Shipping Policy

Where We Ship

For customer assurance, delivery from hexclad is limited to eligible United States addresses. For clarity, standard shipping is free on all U.S. orders, with no minimum purchase requirement stated in this policy.

Expected Delivery Stages

For a straightforward customer experience, the standard processing period is 1–2 business days prior to shipment. In practical terms, after dispatch, standard transit normally takes 4–6 business days.

Tracking Information

For customer assurance, tracking information is provided when the order ships so customers can follow delivery progress. Where applicable, transit windows are estimates and may change because of carrier, weather, address, or other external disruptions.

Address Accuracy and Support

In keeping with our published standards, customers should review the complete shipping address before checkout and contact support promptly if a correction is needed. Where applicable, an order may be cancelled before shipment, but after shipment any return is managed under the Refund Policy.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 1356 Papin St, Saint Louis, Missouri 63103, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclcok.shop
Phone: (816) 364-7518