Refund Policy

Eligibility Window

For customer assurance, a 30-day return and exchange window begins when an eligible order is delivered by hexclad. As a service commitment, return eligibility is assessed from the product condition, included parts, and purchase record.

Approval and Refund Timing

In practical terms, begin a return by contacting customer service with the order information and the reason for the request. To keep expectations transparent, after approval and inspection, the refund is returned to the original payment method within 5–10 business days.

Items Outside the Convenience-Return Program

Where applicable, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. Where applicable, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

Return Shipping Responsibility

In practical terms, the merchant pays return shipping for approved no-reason returns and exchanges. For clarity, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

Cancellations and Return Location

In practical terms, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. For eligible requests, unless the store supplies a different authorized return location, the return address is 1356 Papin St, Saint Louis, Missouri 63103, United States.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 1356 Papin St, Saint Louis, Missouri 63103, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclcok.shop
Phone: (816) 364-7518